Terms of Service

01Licence and acceptable use

• Licences are non-transferable and scoped to the environments defined in your order form (production, staging, disaster recovery or sandbox).
• Only designated personnel with verified multi-factor authentication may access administrative consoles or orchestration APIs.
• You may not benchmark, reverse engineer, decompile, deconstruct or create derivative works except where explicitly permitted by applicable law.
• Workloads that contravene export controls, sanctions or applicable privacy legislation are strictly prohibited.

02Service levels and support

YAPZEK® provides a 99.9% uptime SLA for core voice and video inference clusters, 15-minute critical incident response and 24/7 premium support queues. Scheduled maintenance windows are announced at least 72 hours in advance. Customers must maintain supported firmware versions to remain eligible for SLA credits.

03Data governance and customer obligations

• You remain the controller of all data processed through the platform and must configure retention, masking and redaction rules according to your compliance posture.
• Incident notifications from YAPZEK® require a customer security contact capable of responding within four hours.
• Any third-party audits or penetration tests that involve YAPZEK® components must be scheduled through our security office with 14 days' notice.

04Sub-licensing

Where your order form includes the sub-licence option, you may re-sell or sub-rent YAPZEK® services under your own brand, subject to the restrictions stated in the order form. Sub-licensees are bound by these Terms, and you remain responsible for their compliance.

05Termination and suspension

YAPZEK® may suspend access for breach of payment terms, suspected malicious activity or violation of export regulations. Upon termination, you must delete all proprietary binaries and provide a written attestation within 10 business days. Post-termination assistance for data export is available for up to 30 days, billed at prevailing professional-services rates.

06Governing law

Unless otherwise agreed in the Master Subscription Agreement, these Terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have exclusive jurisdiction.